1. Getting Started with Dusk FSM
The best place to start for overview videos and first time login. A series of short explainer videos for first timers or anyone just looking for a refresh.
1. What Is Dusk FSM and How Does It Work?
Dusk FSM is a smart, AI-driven field service management platform built to help teams schedule, assign, track, and complete work efficiently. Whether y...
2. Logging In and Setting Up Your Account
Registering for a Dusk FSM account can be done by using your first name, last name and work email address or by using your Microsoft account from this...
3. How to Create Your First Job
Creating your first job in Dusk FSM is fast and intuitive. Whether you’re planning one-time work or building a repeatable workflow, this guide walks y...
4. Assign Staff or Contractors
Open the job from the Jobs list Scroll to the Staff/Team section Click Assign Select a: Staff member Staff member Contractor Contractor Crew group Sel...
5. Track Job Progress and Update Status
Unassigned → Scheduled → Dispatched → Acknowledged → Start Travel → In Progress → Completed Others available Put on Hold, Unable to Complete, Reject...
6. Setting up your integrations
How do I connect Dusk FSM to other products? Bringing the Dusk FSM to life with your data in the right structure for your business is where the value...
7. Need Help? Use the Dusk AI Assistant or Walkthrough Tiles
Does Dusk FSM have an AI Assistant? Yes, the Dusk AI Chat Assistant can be found on the bottom of the screen. Clicking it opens it up. There are some...
8. Password Reset and Account Recovery
How do I reset my password for Dusk FSM? If you or one of your team forgets their password, it can be reset in a couple of steps by clicking “Forget?...
9. Administering Dusk FSM
How do I Administer Dusk FSM? When you're ready to take the next step, here's a walkthrough video on all you need to Administer Dusk FSM. Ideal for th...