1. Quick Start

The best place to start for overview videos and first time login. A series of short explainer videos for first timers or anyone just looking for a refresh.

Billing

Everything about billing, licence plans, support options and payments can be found in here.

Customers

The Customers section is used to add, edit and delete customers. Customers can be linked to Work.

Daily Logs

Daily Logs are an optional way to automatically generate a summary of the work completed by the Dusk FSM field staff from their day. They can be reviewed and approved by office staff.

Dashboards

Personalise your dashboard according to your need and view widgets that are relevant to you role.

Data setup

Your data can come into the Dusk FSM in a variety of ways from API's to file uploads.

Dusk FSM Apps

Getting started and making the most of the Dusk FSM apps for your staff on the road or in the field.

Equipment

Add and maintain your equipment, including services and calendars. This interfaces to the Jobs and Projects modules for assignment of vehicles to work.

Field Service Management

Setup and manage your work in one place, from single field tasks to complex multi task work.

Forms

Forms are how the Dusk FSM stores all data types for both the web and mobile apps. These are fully configurable to match your data, including import capabilities.

Glossary

The place to keep all your acronyms and useful information for your both your office staff using the web and field staff using the mobile apps.

Integrations

Dusk FSM has a number of integrations available out of the box. There is also a published API for consuming data into your source systems.

Locations

Locations are used for internal sites such as HQ, depots, offices and allow for staff or crews to be based at them for easier communication and management.

Logs

Communication Logs are used for audit purposes and provide visibility into SMS's sent through Dusk FSM.

Maps

Setting the default map location for users in the Dusk FSM web platform.

Materials

Materials can be used as part of a job and assigned to Job Readiness ahead of field dispatch. They are typically used to produce a finished product.

News

The place where articles can be created, including attachments before being published for your teams to read.

Personnel

This is where the management of all individuals, external resources, crews and teams takes place for your workforce.

Project Management

Complex multi task work for delivery of both office and field activities. Includes budgeting, dependencies, risks, timelines and more.

Remote Assistance

An add on allowing Dusk FSM office based experts to assist their customers and staff onsite with live video, measurements and readings.

Reports

Create your own reports in Dusk FSM using data from across the platform.

Sales Orders

Where to find Requests For Quotes, Quotes, Purchase Orders and Invoices and how they workflow to one another.

Stores

Stores are a physical location that can be setup for visiting by Dusk FSM app users. Stores are configurable and the template is built using the Form Builder.

Time and Attendance

The Time and Attendance module is used to capture office and field based time for staff and contractors for jobs, projects and more.

Weather

Using the weather tile on the Dusk FSM web portal dashboard and in the Dusk FSM apps.

Work

Work is something your business undertakes at a fixed location or a variable location. It could be a warehouse, an office or in the field.

Work Planner

Work Planner is a comprehensive toolset for medium to long range forecasting across skills, work, staff and costs with multiple levels of analysis available.

Workflow Automation

Create your own rules to automate tasks between forms, sources of data and notifications.

Inventory

These are the goods and materials your business holds for selling. These can be raw materials or finished products for selling.

Dusk AI Chat Assistant

Chat with our assistant to find the answers you need and learn more about our platform