Features & Enhancements

Workflow Automation and Agent updates

Service Contracts updates including copying

Features & Enhancements

Form Builder UI updates including dropping fields at the top as well as the bottom

Vue.js migration on the Settings screen

React Native upgrade in the apps

Features & Enhancements

Updates to the Partner sign up process

Knowledge Base updates

App updates

Features & Enhancements

Choose local Unassigned jobs from the apps

Choose Work Type and associated hours from within HubSpot

Knowledge page links directly from the Dusk FSM page

Customer Request interface - enhancements to job type selection

Features & Enhancements

New functionality introduced to the Dusk FSM CRM Cards in HubSpot for Skills and Staff

Link out to completed field forms from within HubSpot

Tool tip updates to the Staff module

Features & Enhancements

Uniform platform search - customers can search their full Dusk FSM instance

Multi Task work updates to align with new platform onboarding

App updates on both iOS and Android - multiple enhancements

Features & Enhancements

Further onboarding automation with default configuration for field service management jobs

HubSpot Calendar functionality for opening the Dusk FSM calendar inside HubSpot

Improvements to the Staff suggestion logic engine

Dusk AI Assistant on mobile - pop up introduced to improve the experience

Features & Enhancements

Updates to Verizon Connect Reveal API and vehicle selection from the app for Crews.

Map refresh optimization as new vehicles are added

AI Voice interaction input updated

Features & Enhancements

New plans introduced and billing module updated

Email onboarding updates

User limits updates implemented to reflect new licence types

New splash screen and branding introduced in the app

Features & Enhancements

Dynamic Crews from the app - Phase 2

Verizon Connect Reveal API updates

Job Type API modifications for additional fields

Dynamic fields on the Staff screen to handle extra non standard information e.g. Clothing and other issued items

Features & Enhancements

Crew time log - phase 1 delivery

Contractor renaming and alignment through platform

Resource calendar loading logic

Reassign work added to Resource Calendar

Additional tooltips added to Calendar events

Features & Enhancements

Shift logic to Gantt updates for SLA's

HubSpot app install updates

Dusk AI Assistant training updates

Features & Enhancements

Gantt updates including real time bar modification

Dashboard pins configuration option added for colours to job status matching

Multi view calendar - Staff/Work/Vehicles

Form Builder - 5 column view for web only (not mobile)

Features & Enhancements

Multiple address options available for Quotes, Invoices, PO's and RFQ's

Pin/Unpin Menu

Features & Enhancements

Setup Tile added to the dashboard for onboarding to measure setup progress

Features & Enhancements

Work Calendar Filter update from SLA work

Staff Calendar Filter updates from SLA work

Updated Shift Details in leave logic for calculations

Features & Enhancements

Intuit Quote sync message update

Dusk AI Chat Assistant - Updates to prompts

Features & Enhancements

Configurable option for customers to choose their own assets for work

SLA enhancements and filters

Features & Enhancements

Calendar styling updates

Terminology updates - Assignees to Assign

App enhancements for work creation

Features & Enhancements

Enhancements to the work create functionality in the apps

SLA timing at the summary level view

Consolidation of Risks, Issues, Actions, Change Requests under a single view

Features & Enhancements

Invoicing at the Child level and option to include/exclude from Parent Level in Projects

Work Order creation modifications including customer lookup, shortcuts, labels and map 

Features & Enhancements

Auto invoicing implemented at the Work level through to Sales Orders with multi workflow options

Enhanced onboarding workflow with new Tooltips

Download template for Work Planner import for easy field matching

Inventory Management enhancements and label updates for the map

Features & Enhancements

Workflow to auto populate customer assets into their Job creation

Job creation latitude and longitude enhancement for customers when requesting their own work

Enhanced offline queue functionality for the Dusk IOP Apps

Features & Enhancements

Cumulocity Microservice integration enhancements for priority, event and type

Features & Enhancements

Prompts added to Dusk AI Assistant for commonly asked questions

QuickBooks Online retrieval of Account Codes and ability to select the codes to show in the Dusk IOP

Work creation capability added to the Customer module in the Dusk IOP including pre-set fields for faster creation of Work

Features & Enhancements

Dusk AI Assistant tuned with updates including personalisation and external linking to YouTube, while staying within the Dusk IOP

QuickBooks Online GL Code labelling updated

Features & Enhancements

Customer and multi addresses including setting default at the Work level

Updated AI integration for Knowledge Base

Features & Enhancements

Additional Work Status Dashboard Tiles

Additional Sales Orders Dashboard Tile

New Customer Record Fields

Features & Enhancements

Additional General Settings for personalisation

Knowledge Base enhancements

Features & Enhancements

Timesheet Settings - additional values

Global Settings - Time Zone, Fiscal Year, Date/Time Format

Personal Settings - Time Zone override 

Features & Enhancements

HubSpot connector enhancements including Priority and Assignee(s)

Global Settings redesign and consolidation of screens to improve the experience

Features & Enhancements

Updates to Project WIP Report

Cumulocity Microservice and Connector release

Additional features added to Sales Order Settings

Features & Enhancements

HubSpot Dusk IOP Card enhancements

Edit Task in Kanban view of Multi-Task work

Features & Enhancements

Staff leave calculator enhancements

Stocktake Report for Materials

Single Task Work Template

Features & Enhancements

Wiki updates

Staff on leave calendar enhancements - toggle buttons

Routing enhancement from current location

Features & Enhancements

Equipment Scheduling Calendar

Route Optimizer enhancements

Financials Tab in Project Management - additional permission added

Dusk IOP Apps - additional optimizer functionality

New button added to map screen

Additional widget for time type