Features & Enhancements

• Expanded AI Form Summary with multilingual text-to-speech support across nine languages.
• Added the ability for authorized users to edit Forms attached to completed Work.
• Added Role-based controls for editing completed Forms and accessing AI Form Summary.
• Improved Team and Role permission handling for individual Staff.
• Updated ChatGPT integration authorization, timezone handling, schemas, Work Types and Categories.
• Updated ChatGPT API access to respect Dusk FSM user roles.
• Improved completed Form editing with sticky action controls.
• Improved Jobs Import/Export, including Work Type handling, Allocated Time and a new Description field.
• Continued Schedule Optimizer improvements based on real scheduling scenarios.
• Updated OpenAI API integration in production.

Features & Enhancements

• Added speech/audio presentation to AI Form Summary.
• Continued substantial Schedule Optimizer improvements, including GraphHopper controls, assignment logic and UI enhancements.
• Expanded the Dusk FSM ChatGPT integration, including Work Types, Categories and Staff API functionality.
• Improved role support within Schedule Optimizer.

Features & Enhancements

• Significantly expanded the Billing Dashboard, including improved billable/non-billable reporting, Total Hours and Time visualisation.
• Added and refined Billing Timer Configuration at Work Type level.
• Improved operational dashboards with Staff detail modals and associated-data presentation.
• Expanded AI Form Summary with narrative summaries across Forms.

Features & Enhancements

• Improved optimizer map interaction, including scroll/zoom behaviour.
• Improved optimizer Start Policy handling when re-optimizing.
• Continued development of the Dusk FSM ChatGPT API integration.
• Improved HubSpot customer and Work Description synchronization.

Features & Enhancements

• Expanded SLA Profiles and connected SLA configuration directly to scheduling and optimization.
• Improved Staff Shift handling within scheduling.
• Introduced the first phase of AI Form Summary.
• Added Home and Work location visualisation to Schedule Optimizer maps.
• Added clearer Travel Time presentation using vehicle/truck indicators.

Features & Enhancements

• Added polygon-based Region support to the optimizer.
• Improved optimizer input controls and date selection.
• Added SLA-related optimizer configuration.
• Improved Staff and Contractor list filtering and headers.

Features & Enhancements

• Expanded multi-assignee scheduling to Staff and Contractors, including additional Staff selection and clearer warnings during scheduling.
• Improved completed Work to show all relevant assignees.
• Improved Customer contact and address presentation.
• Introduced major updates to the Dynamic Schedule Optimizer.

Features & Enhancements

• Improved Staff and Contractor list filtering.
• Expanded scheduling to support multiple assignees.
• Added multi-assignee visualisation to Gantt and scheduling workflows.
• Continued Inventory Restock Workflow improvements.
• Improved the Unassigned Work map experience on operational dashboards.

Features & Enhancements

• Added Quick Create Work permissions, allowing administrators to control which roles can access Prompt Quick Create.
• Improved Staff, Contractor and Crew visual identification across Work Summary and Map views.
• Expanded dashboard availability for newly created Administrator roles, including Billing, Forms and Operations dashboards.
• Added Customer header filtering to production.

Features & Enhancements

• Progressed the Inventory Restock Workflow to staging.
• Improved Zapier integration functionality and supporting integration documentation.
• Added improved action access for Assets and Equipment.

Features & Enhancements

• Released significant improvements to the Dusk FSM iOS application, including improved Field Form History, performance improvements and stability enhancements.
• Added configurable custom header filters across Customers, Suppliers and Materials, including support for Custom Attributes and HubSpot Custom Attributes.
• Introduced the new Form Manager Dashboard.
• Enhanced Prompt Create Work.

Features & Enhancements

• Improved Crew creation by limiting selection to enabled Staff.
• Improved Calendar, Weather, Crew and Unassigned Work experiences on iOS.
• Migrated the Dusk FSM HubSpot CRM integration from the 2025.1 platform version to 2026.03 across development, staging and production.

Features & Enhancements

• Improved Crew Member access to assigned Work on mobile.
• Improved Asset-based Work presentation so technicians can identify the Asset directly from Work tiles and summaries.

Features & Enhancements

• Expanded mobile Crew support and improved the experience for Crew-based field operations.
• Improved Unassigned Work visibility on the mobile map.
• Continued reliability improvements across mobile Work assignment and Crew workflows.

Features & Enhancements

• Improved mobile weather loading and reliability.
• Strengthened mobile notification reliability and security-question handling.

Features & Enhancements

• Improved the Dusk FSM mobile calendar experience, including clearer priority indicators in Month view and improved status presentation in Week view.
• Improved Field Form behaviour for non-billable Work, including better handling where no form is attached.

Features & Enhancements

• Enhanced platform search across all records, including recently searched terms
• API enhancements
• HubSpot connector updates, including migration to current Contact API version and company properties

Features & Enhancements

• Personalised drop down values added to import spreadsheets based on platform specific settings
• Personalised Customer Association tab for Work Operations beyond the Dusk FSM defaults

Features & Enhancements

• Custom Work statuses for SLA Settings
• Bulk Reassign of Work for approved leave requests
• Help tooltips updated to display new Knowledge Base Articles

Features & Enhancements

• Staff optimiser and suggestions wand feature added to work summary view
• Hubspot multiple Tickets pipeline functionality added to hubspot integration screen

Features & Enhancements

• WIP Light Report Updates
• Invoice Report Updates
• Job Profitability Report
• Updated Knowledge Base links within each Dusk FSM page

Features & Enhancements

• Unassigned Work tickbox added to Calendar view
• Email and SMS Automation for Work Status

Features & Enhancements

• Invoice Report UI Update
• Productivity Report Update
• New logs screen for report runs

Features & Enhancements

• WIP Report Updates, modular enhancements
• Kanban Work Status name updates

Features & Enhancements

• Workflow Automation Templates - Work Start missed, Asset Maintenance
• Custom job status enhancements

Features & Enhancements

• Hubspot integration show app card button added
• Workflow Automation Template - Work Exceptions, Work Notifications

Features & Enhancements

• Dynamic work name added to work details and form settings
• Dashboard pie chart UI enhancements

Features & Enhancements

Workflow Automation UI enhancements

Updated Location tab

HubSpot contact removal text and tooltip update

Platform walkthrough enhancements

Features & Enhancements

• Material API updates
• Summary table eye icon update to pen icon
• Additional Form Builder view permission added to role screen
• Assignee tooltips enabled for complete jobs

Features & Enhancements

• Work summary, Form summary and form entries edit icon updated
• File upload size limit increase for web
• Hubspot unsync contacts feature added
• Custom option to update footer and QR code feature added
• Hide Work details on PDF output checkbox option added to Forms module

Features & Enhancements

• Job Reject reason feature added to web and mobile
• App API update for master currency for mobile app
• Unnamed form error issue fixed
• One type task added for default list to populate
• Daily logs menu UI update
• Form container UI polishing for columns 4 and 5

Features & Enhancements

• Staff addition mail logic update
• Submitted form sequence from mobile query fixes updated
• Work creation screen text update
• Sales order email send button unlocked for all instances
• Accessibility icon CSS update
• Form “Hide on PDF” feature added for form fields

Features & Enhancements

• Form upload UI update
• Contractor selection added to reschedule popup
• Customer asset and inventory UI update
• Multi task timeline UI updates

Features & Enhancements

Favourite work tab implementation

Hubspot integration screen - last sync timestamp information added to UI

App - File upload URL and tab modification

Features & Enhancements

Company name/Customer contact name display option for UI

File URL popup logic update

AI form generation using pdf upload added to form builder

Features & Enhancements

Loading buffer (spinner) added in - Instant work create, Work create, Form create screen

Onboarding - AI form create from PDF feature added

Work Kanban status colours updated

Work Map legends updated to statues and mapped according to the status colours

Dashboard tile popup dates logic modified to calculate based on efforts

Inventory and generic asset form added to onboarding sign up setup

Features & Enhancements

Infrastructure for multi-language UI introduced in preparation for future internationalization rollout

Route optimization enhancements released with job grouping and distance-based prioritization

‘+more’ button will be appear in calendar if jobs are more than available to view on that day in the month view

Subcontractor management enhancements include AI-powered categorization by job type and region

Features & Enhancements

New onboarding configuration engine allows personalized flows based on user role and industry

AI-driven staff and contractor assignment engine activated to recommend best-fit resources

Dispatch screen redesign introduced with simplified two-column layout and job date visibility

Month view calendar updated to support staff and vehicle filter toggles

QuickBooks Online integration optimized for faster syncs and better invoice line-item detail

Features & Enhancements

AI Assistant now provides dynamic task suggestions based on real-time form data and job completion progress

Custom Object support in HubSpot now reflects customer-level data from Dusk FSM

Crew logout process now triggers real-time updates to availability in the Scheduler

Map clustering improved to enhance visibility of nearby jobs at zoomed-out levels

Job comments now automatically include key form events for better auditability

Features & Enhancements

Bi-directional HubSpot sync UI enhanced for staff skills, regions, and shift availability

AI Knowledge Base enhancement released with contextual article suggestions based on job type and field inputs

Form Builder UI updated for clearer grouping and improved drag-and-drop responsiveness

Job time tracking enhancements added to better reflect estimated vs actual effort

Features & Enhancements

AI Assistant context awareness enabled, adapting guidance based on the module and screen viewed

Deep linking support introduced from HubSpot CRM Cards directly into specific job views in Dusk FSM

Verizon Connect vehicle locations can now be displayed as a map layer within the Scheduler

Crew capacity rules expanded to include dispatch filters based on skills, regions, and availability

Launch Plan onboarding experience enhanced with coach marks and contextual help

PDF export layouts improved for job and project reports, reflecting better structure and branding

Features & Enhancements

• Quick pick custom filters added to job status dashboard tiles
• Select and Sync of Verizon Connect vehicles to Dusk FSM Equipment module
• Billing enhancements for Add-On's to the Launch Plan

Features & Enhancements

• Cumulative $$ total to the top of each Quote column in Sales Orders
• Job title tooltip on summary screen
• Form builder map tooltip added
• Verizon Connect auto select enhancements based on vehicles

Features & Enhancements

• Form PDF footer update
• Hubspot CRM info box knowledge base link added
• Instant job create UI update
• Custom Dashboard map pins and info text UI update

Features & Enhancements

• Billing enhancements and stripe updates from feedback
• User and connector restriction based on plan logic update
• Default timezone selected based on browser for new sign ups

Features & Enhancements

• On date/skill change update assignee list based on availability logic
• If date/skill updated and unavailable staff/contractor is already assigned show warning and offer wand
• Staff/Contractors suggestion popup in tab view
• Work on update on recommendation engine logic

Features & Enhancements

• Staff assign/re-assign popup – show warning for unavailable assignee
• Crew suggestion feature added with wand
• Show availability staff icons in staff, crew and contractor list + warning icon logic added
• Gantt jobs color update based on job status as well as Customer

Features & Enhancements

Workflow Automation and Agent updates

Service Contracts updates including copying

Features & Enhancements

Form Builder UI updates including dropping fields at the top as well as the bottom

Vue.js migration on the Settings screen

React Native upgrade in the apps

Features & Enhancements

Updates to the Partner sign up process

Knowledge Base updates

App updates

Features & Enhancements

Choose local Unassigned jobs from the apps

Choose Work Type and associated hours from within HubSpot

Knowledge page links directly from the Dusk FSM page

Customer Request interface - enhancements to job type selection

Features & Enhancements

New functionality introduced to the Dusk FSM CRM Cards in HubSpot for Skills and Staff

Link out to completed field forms from within HubSpot

Tool tip updates to the Staff module

Features & Enhancements

Uniform platform search - customers can search their full Dusk FSM instance

Multi Task work updates to align with new platform onboarding

App updates on both iOS and Android - multiple enhancements

Features & Enhancements

Further onboarding automation with default configuration for field service management jobs

HubSpot Calendar functionality for opening the Dusk FSM calendar inside HubSpot

Improvements to the Staff suggestion logic engine

Dusk AI Assistant on mobile - pop up introduced to improve the experience

Features & Enhancements

Updates to Verizon Connect Reveal API and vehicle selection from the app for Crews.

Map refresh optimization as new vehicles are added

AI Voice interaction input updated

Features & Enhancements

New plans introduced and billing module updated

Email onboarding updates

User limits updates implemented to reflect new licence types

New splash screen and branding introduced in the app

Features & Enhancements

Dynamic Crews from the app - Phase 2

Verizon Connect Reveal API updates

Job Type API modifications for additional fields

Dynamic fields on the Staff screen to handle extra non standard information e.g. Clothing and other issued items

Features & Enhancements

Crew time log - phase 1 delivery

Contractor renaming and alignment through platform

Resource calendar loading logic

Reassign work added to Resource Calendar

Additional tooltips added to Calendar events

Features & Enhancements

Shift logic to Gantt updates for SLA's

HubSpot app install updates

Dusk AI Assistant training updates

Features & Enhancements

Gantt updates including real time bar modification

Dashboard pins configuration option added for colours to job status matching

Multi view calendar - Staff/Work/Vehicles

Form Builder - 5 column view for web only (not mobile)

Features & Enhancements

Multiple address options available for Quotes, Invoices, PO's and RFQ's

Pin/Unpin Menu

Features & Enhancements

Setup Tile added to the dashboard for onboarding to measure setup progress

Features & Enhancements

Work Calendar Filter update from SLA work

Staff Calendar Filter updates from SLA work

Updated Shift Details in leave logic for calculations

Features & Enhancements

Intuit Quote sync message update

Dusk AI Chat Assistant - Updates to prompts

Features & Enhancements

Configurable option for customers to choose their own assets for work

SLA enhancements and filters

Features & Enhancements

Calendar styling updates

Terminology updates - Assignees to Assign

App enhancements for work creation

Features & Enhancements

Enhancements to the work create functionality in the apps

SLA timing at the summary level view

Consolidation of Risks, Issues, Actions, Change Requests under a single view

Features & Enhancements

Invoicing at the Child level and option to include/exclude from Parent Level in Projects

Work Order creation modifications including customer lookup, shortcuts, labels and map 

Features & Enhancements

Auto invoicing implemented at the Work level through to Sales Orders with multi workflow options

Enhanced onboarding workflow with new Tooltips

Download template for Work Planner import for easy field matching

Inventory Management enhancements and label updates for the map

Features & Enhancements

Workflow to auto populate customer assets into their Job creation

Job creation latitude and longitude enhancement for customers when requesting their own work

Enhanced offline queue functionality for the Dusk IOP Apps

Features & Enhancements

Cumulocity Microservice integration enhancements for priority, event and type

Features & Enhancements

Prompts added to Dusk AI Assistant for commonly asked questions

QuickBooks Online retrieval of Account Codes and ability to select the codes to show in the Dusk IOP

Work creation capability added to the Customer module in the Dusk IOP including pre-set fields for faster creation of Work

Features & Enhancements

Dusk AI Assistant tuned with updates including personalisation and external linking to YouTube, while staying within the Dusk IOP

QuickBooks Online GL Code labelling updated

Features & Enhancements

Customer and multi addresses including setting default at the Work level

Updated AI integration for Knowledge Base

Features & Enhancements

Additional Work Status Dashboard Tiles

Additional Sales Orders Dashboard Tile

New Customer Record Fields

Features & Enhancements

Additional General Settings for personalisation

Knowledge Base enhancements

Features & Enhancements

Timesheet Settings - additional values

Global Settings - Time Zone, Fiscal Year, Date/Time Format

Personal Settings - Time Zone override 

Features & Enhancements

HubSpot connector enhancements including Priority and Assignee(s)

Global Settings redesign and consolidation of screens to improve the experience

Features & Enhancements

Updates to Project WIP Report

Cumulocity Microservice and Connector release

Additional features added to Sales Order Settings

Features & Enhancements

HubSpot Dusk IOP Card enhancements

Edit Task in Kanban view of Multi-Task work

Features & Enhancements

Staff leave calculator enhancements

Stocktake Report for Materials

Single Task Work Template

Features & Enhancements

Wiki updates

Staff on leave calendar enhancements - toggle buttons

Routing enhancement from current location

Features & Enhancements

Equipment Scheduling Calendar

Route Optimizer enhancements

Financials Tab in Project Management - additional permission added

Dusk IOP Apps - additional optimizer functionality

New button added to map screen

Additional widget for time type