Field Service Management
Set up and manage field tasks and complex workflows in one place, streamlined, scalable, and smart.
Creating Work in Dusk FSM
Creating Work is the foundation of Field Service Management in Dusk FSM. Work represents the jobs, tickets, or work orders your teams perform in the f...
Editing Work in Dusk FSM
In Dusk FSM, Work (the underlying unit of service tasks) progresses through a lifecycle from creation to completion. As part of managing field work, t...
Field Service Management Overview
Creating Work is a core part of Field Service Management in Dusk FSM. It’s how service requests, field visits, inspections, and operational tasks are...
Frequently Asked Questions on Field Service Management
Q: What is the ‘Dispatch’ Function in Dusk FSM? Dispatching sends jobs and project tasks to technicians’ mobile apps so they appear in their calendar....
How do I import and export jobs with Dusk FSM?
You can import Jobs and Projects into Dusk FSM from other software platforms or file exports. This is especially useful for: Booking time and resource...
How the Dusk FSM AI Driven Staff and Contractor Scheduler Works
Dusk FSM’s AI-powered Staff and Contractor Scheduler is designed to simplify complex workforce scheduling by combining intelligent staff suggestions,...
How to Use the Calendar View in Dusk FSM
The Calendar View is a core capability within Field Service Management in Dusk FSM. It provides a visual way to understand how Work is scheduled and c...
How to use the Gantt View for Job Dispatch in Dusk FSM
The Gantt View is a key scheduling capability within Field Service Management in Dusk FSM. It provides a timeline-based view of Work, allowing teams t...
Managing Technician Utilization in Dusk FSM
The Technician Utilization view supports Field Service Management by giving teams visibility into how staff capacity is being used over time. It helps...
What are the different Work configuration settings in Dusk FSM?
Job configuration settings support Field Service Management by ensuring Work is created consistently, dispatched efficiently, and completed with the r...
What does the Map tab do in the Dusk FSM?
The Map View is a core capability within Field Service Management in Dusk FSM, providing a geographic perspective on how Work is distributed across pe...