Field Service Management
Setup and manage your work in one place, from single field tasks to complex multi task work.
1. How to create Field Service Management work video
How do I create a field service management job in the Dusk FSM? ♥ To create a field service management job in the Dusk FSM, go and get a coffee and st...
2. How to manage Field Service Management work video
How do I manage jobs in Dusk FSM? To manage jobs in Dusk FSM, follow the steps shown in this video. ♥ Go get a coffee and start here for a video tutor...
3. How to create Field Service Management work steps
What are the steps to create a job in Dusk FSM? To create a new job, click on the Jobs heading or the 3 Stacked Boxes icon on the sidebar menu. Jobs a...
4. How to edit Field Service Management work steps
How do I edit a job in Dusk FSM? To edit a job in Dusk FSM, actions can be taken at certain stages only. In the stage of Scheduled, a job can be edite...
5. Using the Work Gantt
How do I use the Gantt view for jobs in Dusk FSM? The Gantt view shows a list of all your staff and a timeline by day horizontally. From the left are...
6. Using the Work Calendar
What does the Calendar do in Dusk FSM? The Calendar view shows a list of all your staff with a month view by default. The view can be changed using th...
7. Using the Map
What does the job map do in Dusk FSM? The map has multiple views and filters to show your staff, contractors, crews and work based on job location. Ho...
8. Utilisation
Is there a way to see my Technician utilization? There is a Utilization tab that shows a month by month summary of your staff. The top right has a leg...
9. Work Settings
What configuration Settings are available for jobs in Dusk FSM? The Settings screen of the Work module contains a number of important functions. Temp...
10. Importing and Exporting Work
How do I import jobs into Dusk FSM? Jobs and Projects can be imported as Work into the Dusk FSM from other software platforms or files. This is partic...
11. Job Baskets
What large volume job functionality is in Dusk FSM? Job Baskets are designed for large volume repeat work to be scheduled and dispatched. Baskets can...