Field Service Management
Set up and manage field tasks and complex workflows in one place, streamlined, scalable, and smart.
How do I import and export jobs with Dusk FSM?
You can import Jobs and Projects into Dusk FSM from other software platforms or file exports. This is especially useful for: Booking time and resource...
How the Dusk FSM AI Driven Staff and Contractor Scheduler Works
Dusk FSM’s AI-powered Staff Scheduler is designed to simplify complex workforce scheduling by combining intelligent staff suggestions, real-time avail...
How to Create a Field Service Management Job in Dusk FSM Video Guide
Ready to create your first job? Start with this short video tutorial that walks you through job creation in Dusk FSM from start to finish. ☕ Grab a co...
How to Create Field Service Jobs in Dusk FSM
📌 How to Create Field Service Jobs in Dusk FSM Creating a job in Dusk FSM is simple and intuitive. Whether you're just starting out or handling work f...
How to Customize Columns in the Job Summary View of the Dusk FSM
✅ How to Customize the Job Summary Columns You can personalize the columns shown in the Job Summary view to better match your workflow. 🧠Steps to Add...
How to Edit Field Service Management jobs in Dusk FSM
Editing jobs in Dusk FSM is straightforward — but there are two key stages when updates can be made: If a job is still in the Scheduled state and hasn...
How to Manage Jobs in Dusk FSM Video Guide
Managing jobs efficiently is essential to delivering great field service. In this quick tutorial, we’ll show you how to: Monitor job status Make updat...
How to Use the Calendar View in Dusk FSM
The Calendar View provides a visual representation of your staff's schedules, allowing you to manage assignments and availability efficiently. By defa...
How to use the Gantt View for Job Dispatch in Dusk FSM
The Gantt View provides a visual timeline of all jobs by staff and day. It helps you schedule, monitor, and reassign jobs quickly with drag-and-drop s...
How to View Technician Utilization in Dusk FSM
Yes — the Utilization tab gives you a clear, color-coded monthly summary of how your staff are being scheduled and used. This view helps you understan...
What are the different job configuration settings for jobs in Dusk FSM?
The Settings screen in the Work module helps you tailor job creation and field processes to your business. These settings simplify repeat work, reduce...
What do Job Baskets for High Volume Work in Dusk FSM do?
If your business schedules the same types of jobs across multiple sites — like store visits, contract work, or repeat services — you can use Job Baske...
What does the Map tab do in the Dusk FSM?
The Map Tab in Dusk FSM offers a dynamic, visual way to manage field service operations geographically. It shows real-time locations of jobs, staff, c...