Field Service Management
Set up and manage field tasks and complex workflows in one place, streamlined, scalable, and smart.
1. How to Create a Field Service Management Job in Dusk FSM Video Guide
Ready to create your first job? Start with a quick video tutorial, then follow the step-by-step guide below. ☕ Grab a coffee and watch the video here:...
2. How to Manage Jobs in Dusk FSM Video Guide
☕ Grab a coffee and start with this video tutorial on managing single-task work in Dusk FSM. This short guide walks you through how to manage, dispatc...
3. How to Create Field Service Jobs in Dusk FSM
📌 How to Create Field Service Jobs in Dusk FSM Creating a job in Dusk FSM is simple and intuitive. Whether you're just starting out or handling work f...
4. How to edit Field Service Management work steps
How do I edit a job in Dusk FSM? To edit a job in Dusk FSM, actions can be taken at certain stages only. In the stage of Scheduled, a job can be edite...
5. How to Use the Gantt View for Jobs in Dusk FSM
The Gantt View provides a visual timeline of all jobs by staff and day. It helps you schedule, monitor, and reassign jobs quickly with drag-and-drop s...
6. How to Use the Calendar View in Dusk FSM
The Calendar View provides a visual representation of your staff's schedules, allowing you to manage assignments and availability efficiently. By defa...
7. Using the Map
What does the job map do in Dusk FSM? The map has multiple views and filters to show your staff, contractors, crews and work based on job location. Ho...
8. How to View Technician Utilization in Dusk FSM
Yes — the Utilization tab gives you a clear, color-coded monthly summary of how your staff are being scheduled and used. This view helps you understan...
9. Work Settings
The Settings screen in the Work module helps you tailor job creation and field processes to your business. These settings simplify repeat work, reduce...
10. Importing and Exporting Work
You can import Jobs and Projects into Dusk FSM from other software platforms or file exports. This is especially useful for: Booking time and resource...
11. How to Use Job Baskets for High Volume Work in Dusk FSM
If your business schedules the same types of jobs across multiple sites — like store visits, contract work, or repeat services — you can use Job Baske...