Work

Work is something your business undertakes at a fixed location or a variable location. It could be a warehouse, an office or in the field.

1. What is work

What is Work in the Dusk FSM? Work is an activity your business performs in the office or field, using the Dusk FSM. Work can be a single field job su...

2. My Plan

What is the My Plan functionality in the Dusk FSM? The My Plan functionality is somewhere to quickly see your staff availability across the business,...

3. Kanban

What does the Kanban view do in the Dusk FSM? The Kanban view shows all your work in columns, sorted by their current status. The status used to here...

4. Using the Work Gantt

How do I use the Gantt view for jobs in Dusk FSM? The Gantt view shows a list of all your staff and a timeline by day horizontally. From the left are...

5. Using the Work Calendar

What does the Calendar do in Dusk FSM? The Calendar view shows a list of all your staff with a month view by default. The view can be changed using th...

6. Using the Map

What does the work map do in Dusk FSM? The map has multiple views and filters to show your staff, contractors, crews and work based on work location....

7. Utilisation

Is there a way to see my Technician utilization? There is a Utilization tab that shows a month by month summary of your staff. The top right has a leg...

8. Customers creating their own Work

How do my Customers create work requests in the Dusk FSM? Customers or any authorised external party can create work in your Dusk FSM instance. Once t...

9. Service Level Agreements SLA

How do I setup Service Level Agreements in the Dusk FSM? To setup Service Level Agreements in the Dusk FSM at the global level, navigate to Administra...

10. Work Settings

What configuration Settings are available for jobs in Dusk FSM? The Settings screen of the Work module contains a number of important functions. Temp...

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