Work
Work includes any job your team performs, whether at a fixed location like an office or warehouse, or in the field at variable locations.
How Can I View Technician Utilization in Dusk FSM?
Dusk FSM includes a Utilization tab to help you monitor your team's workload and ensure effective resource planning. This monthly view breaks down eac...
How Do I Set Up Service Level Agreements in the Dusk FSM?
Service Level Agreements (SLAs) help you manage customer expectations and track job performance in real time. Dusk FSM provides two levels of SLA conf...
How Do I Use the Gantt View for Jobs in the Dusk FSM?
The Gantt View in Dusk FSM is a visual scheduler that enables drag-and-drop planning of field jobs across staff and contractors. It provides a horizon...
How Do My Customers Create Work Requests in the Dusk FSM?
Dusk FSM enables your customers and authorized external users to submit work requests directly into your platform. This ensures smoother communication...
How to Use the Work Calendar View in Dusk FSM
The Calendar View in Dusk FSM provides a powerful scheduling tool for planning, dispatching, and managing work assignments across your staff and contr...
How to Use the Work Map Tab in Dusk FSM
The Map Tab in Dusk FSM offers a dynamic, visual way to manage field service operations geographically. It shows real-time locations of jobs, staff, c...
What configuration settings are available for jobs in Dusk FSM?
The Settings screen in the Work module provides key configuration options to tailor job management workflows in Dusk FSM. This flexibility supports di...
What Does the Kanban View Do in the Dusk FSM?
The Kanban View in Dusk FSM provides a drag-and-drop board that visually organizes your work by status. Each column represents a stage of the job or p...
What Is the My Plan Functionality in the Dusk FSM?
The My Plan feature in Dusk FSM is your personal productivity dashboard. It’s designed to help users manage daily priorities, monitor team availabilit...
What Is Work in the Dusk FSM Platform?
In Dusk FSM, Work represents any task, job, or project your business performs—whether in the office or out in the field. This module is the core of ta...