Work
Work includes any job your team performs, whether at a fixed location like an office or warehouse, or in the field at variable locations.
Configuring Work Settings in Dusk FSM
The Settings screen in the Work module provides configuration options to tailor how Work is created, prepared, scheduled, and communicated. These sett...
Configuring Work Statuses in Dusk FSM
Work Statuses in Dusk FSM help your team track the progress of Work from scheduling through to completion in a clear, visual way. These statuses appea...
Frequently Asked Questions About Work
Q: How do I set a default job duration per Work Type? A: Go to Form Builder → Work Settings, expand your Work Type, and set the Allocated Time field....
How Can I View Technician Utilization in Dusk FSM?
The Technician Utilization view in Dusk FSM helps you monitor how effectively your team is being scheduled and used. Available within the Work module,...
How Do I Set Up Service Level Agreements in the Dusk FSM?
Service Level Agreements (SLAs) help you manage customer expectations and track job performance in real time. Dusk FSM provides two levels of SLA conf...
How Do I Use the Gantt View in the Dusk FSM?
The Gantt View in Dusk FSM is a visual scheduling tool used to plan, dispatch, and manage Work across staff and contractors using a horizontal timelin...
How Do My Customers Create Work Requests in the Dusk FSM?
Dusk FSM enables your customers and authorized external users to submit work requests directly into your platform. This ensures smoother communication...
How to Create Work in Dusk FSM
Creating Work in Dusk FSM is simple and intuitive. Whether you're just starting out or handling work for multiple customers, this guide walks you thro...
How to Customize Columns in the Work Summary View in Dusk FSM
You can personalise the columns shown in the Work Summary view to better match your operational workflow. This allows teams to surface the most releva...
How to Edit Work in Dusk FSM
Editing Work in Dusk FSM is straightforward, however, what you can edit depends on the stage of the Work lifecycle. There are two key points when upda...
How to Setup Up Work Operations in Dusk FSM
Work Operations let you define what your field team will work on during a job — like a Customer, Asset, Inventory, Store, or Site. Each operation is l...
How to Use the Work Calendar View in Dusk FSM
The Work Calendar View in Dusk FSM is the primary tool for scheduling, dispatching, and managing Work across staff and contractors. It provides a time...
How to Use the Work Map Tab in Dusk FSM
The Work Map Tab in Dusk FSM provides a geographic view of Work, showing the real-time locations of jobs, staff, contractors, and crews. It enables di...
How to View Audit Timestamps Within Work in Dusk FSM
Every Work item in Dusk FSM includes a full audit trail, allowing you to track all lifecycle changes, who performed them, and the exact date and time...
What Does the Kanban View Do in the Dusk FSM?
The Kanban View in Dusk FSM provides a drag-and-drop board that visually organizes your work by status. Each column represents a stage of the job or p...
What is a Work Type in Dusk FSM and how do I set one up?
A Work Type is a bundle of forms and settings that define how a specific type of Work is created and managed in Dusk FSM. It helps standardize process...
What Is the My Plan Functionality in the Dusk FSM?
The My Plan feature in Dusk FSM is your personal productivity dashboard. It’s designed to help users manage daily priorities, monitor team availabilit...
What Is Work in the Dusk FSM Platform?
In Dusk FSM, Work represents any task, job, or project your business performs, whether in the office or out in the field. Work is the core module used...
Work Baskets for High Volume Work in Dusk FSM
If your business schedules the same types of Work repeatedly across many locations — such as store visits, contract services, inspections, or audits —...