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Dusk FSM Support Options for Every Plan

## ❓ What support options are available in Dusk FSM?

Dusk FSM provides a range of support options to suit every business — from startups to enterprise teams — with scalable access to AI-powered self-service tools, email-based ticketing, and tailored premium support packages.

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## 🤖 Self-Service Support for All Plans

Every Dusk FSM customer, including those on the **Launch Plan**, receives **24/7 access to powerful self-help resources** designed for fast answers and continuous learning.

### Included:

* [📚 Dusk FSM Knowledge Base](https://help.duskmobile.com) – Step-by-step guides and how-tos
* [🎥 Dusk Mobile YouTube Channel](https://www.youtube.com/duskmobile) – Video tutorials and feature walkthroughs
* 🧠 **In-Platform Dusk AI Assistant** – Ask questions directly from within the Dusk FSM platform
* 💬 [**ChatGPT-based FSM Support Assistant**](https://chatgpt.com/g/g-6873f2204ff8819196a6d1ec81c9f9e8-dusk-fsm-support-assistant) – For instant help powered by AI

These resources cover everything from job scheduling and timesheets to configuration, integrations, and more — ideal for self-paced onboarding and troubleshooting.

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## 🤝 Add-On Customer Success Support (All Plans)

Need more hands-on help?

Customers on **Launch**, **Essentials**, **Growth**, and **Enterprise** plans can add a **Customer Success Support** package for direct assistance.

### Included:

* ✅ **Email-based support tickets**
* ✅ **Response times** based on your plan tier
* ✅ **Platform usage, setup, and best practices guidance**

This add-on is great for businesses looking for reliable technical help and guidance during platform rollout or day-to-day operations.

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## 🧩 Custom Premium Support Packages

For teams needing advanced or enterprise-grade support, Dusk FSM offers **bespoke support plans** tailored to your service delivery requirements.

### Customizable options include:

* 🔧 Support Levels: L1, L2, L3
* 🧪 Internal vs external triage responsibility
* ⏱️ SLA-based response time expectations
* 🕘 Support hours (e.g., 9–5, after hours, 24/7)
* 📞 Support channels (email, live chat, phone)
* 🌐 Global vs regional support coverage

📞 [**Contact our Sales Team**](https://duskmobile.com/contact/contact-sales/) to configure a custom support solution aligned to your business operations.

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## 🧭 Choosing the Right Support for Your Business

| Support Type            | Included in Plan | Add-On | Customizable |
| ----------------------- | ---------------- | ------ | ------------ |
| Self-Service Tools      | ✅                | ❌      | ❌            |
| Customer Success Add-On | ❌                | ✅      | ✅            |
| Premium Support Package | ❌                | ✅      | ✅            |

Updated on August 20, 2025

Dusk FSM Support Options for Every Plan

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