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What Does the SMS Logs Functionality Do in the Dusk FSM?

## 📩 What Does the SMS Logs Functionality Do in the Dusk FSM?

The **SMS Logs** section in Dusk FSM allows administrators to **track, audit, and view all outgoing SMS communications** sent through your Dusk FSM instance. This is especially useful for reviewing messages sent to staff, contractors, or customers—ensuring transparency and traceability.

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### 📡 Where to Access SMS Logs

To view SMS logs, navigate to:

> **Admin → Communications → SMS Logs**
> *(Only accessible by users with the **Administrator** role)*

This screen displays a list of all SMS messages sent via your connected SMS gateway.

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### 📋 What You Can Do in the SMS Logs Screen

The SMS Logs list includes:

* **Staff Name** (or recipient)
* **Date/Time Sent**
* **Message Status** (e.g., Sent, Failed)

You can:

* **Sort logs** by clicking on column headers (e.g., Staff, Date, Status)
* **Filter or scan** for recent or failed messages
* **Audit communication history** across your organization

![SMS Logs List View](https://help.duskmobile.com/uploads/markdown/20250131-234316-578.png)

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### 👁️ Viewing Individual SMS Messages

To read the contents of any SMS:

* Click the **view icon** (eye icon) on the right-hand side of the log entry
* This opens a detailed view of:

* The exact message body
  * Timestamp
  * Delivery status
  * Associated staff or record

![SMS Logs Detail View](https://help.duskmobile.com/uploads/markdown/20250131-234337-814.png)

> 🧠 This feature is particularly helpful for resolving disputes or confirming whether staff received a dispatch or notification.

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## ✅ Summary

| Function      | Description                               |
| ------------- | ----------------------------------------- |
| Access Logs   | Admin → Communications → SMS Logs         |
| Role Required | Administrator                             |
| Sort Logs By  | Staff, Date, Status                       |
| View Message  | Click eye icon to open detailed SMS view  |
| Use Case      | Audit SMS delivery, confirm messages sent |

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Updated on August 20, 2025

What Does the SMS Logs Functionality Do in the Dusk FSM?

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