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How Does Dusk FSM Use AI During Onboarding?

## How Does Dusk FSM Use AI During Onboarding?

Dusk FSM uses AI during onboarding to understand how your organisation operates and make the setup experience more relevant to your field service requirements.

Rather than treating every organisation the same, Dusk FSM uses the information you provide during onboarding to understand your operational context and guide you towards the areas of the platform most relevant to your business.

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## What Information Is Used During Onboarding?

During onboarding, Dusk FSM asks questions about your organisation and how you intend to use the platform.

This includes:

* Your role or department
* The size of your team
* Your industry
* What you primarily work on in the field
* Whether you work on customer-owned or company-owned items
* The type of field Work you perform
* What you want to improve using Dusk FSM
* How you plan to use Dusk FSM

AI uses this information to understand your operational context and provide a more relevant onboarding experience.

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## How AI Helps During Onboarding

The information you provide during onboarding is used to help Dusk FSM:

* Understand your field service use case
* Identify the areas of Dusk FSM most relevant to your organisation
* Provide more relevant setup guidance
* Reduce unnecessary onboarding steps
* Guide you towards appropriate features and workflows

This helps tailor the onboarding experience to how your organisation intends to use Dusk FSM.

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## Does AI Automatically Configure My Account?

AI assists the onboarding experience while keeping you in control of how Dusk FSM is configured.

You can continue to configure and adapt Dusk FSM using the platform's settings, Forms, Work Types, Personnel, Workflow Automation, integrations, and other configuration options as your requirements evolve.

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## Other Ways Dusk FSM Uses AI

AI-assisted onboarding is one of several ways Dusk FSM uses AI to reduce manual effort and help field service teams work more efficiently.

Dusk FSM also uses AI to:

* Create Work from written or spoken prompts
* Create digital field Forms
* Provide conversational assistance and product guidance

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## 🔗 Related Articles

* [How Does Dusk FSM Use AI?](https://help.duskmobile.com/topic/Dusk-FSM-AI)
* [How to Create Work Using AI Voice or Text Prompts in Dusk FSM](https://help.duskmobile.com/article/Work/How-to-Create-Work-Using-AI-Voice-or-Text-Prompts-in-Dusk-FSM)
* [Create Field Forms with AI in Dusk FSM](https://help.duskmobile.com/article/Forms/Create-Field-Forms-with-AI-in-Dusk-FSM)
* [What Is the Dusk FSM AI Assistant?](https://help.duskmobile.com/article/Dusk-FSM-AI/What-Is-the-Dusk-FSM-AI-Assistant)

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Updated on August 22, 2026

How Does Dusk FSM Use AI During Onboarding?

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