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How to Customize Field Job Statuses in Dusk FSM

# 🧩 Configuring Field Job Statuses in Dusk FSM

## Overview
Field Job Statuses in **Dusk FSM** help your team track every stage of a job, from dispatch to completion, in a visual, streamlined way.

These statuses appear throughout the Work module in the Dusk FSM platform. The statuses are are fully synchronized with the **mobile app**, ensuring real-time visibility for field and office teams.

While the **colors are fixed** for consistency across your workspace, the **status names** can be fully configured to match your organization’s terminology or workflow preferences.

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## How It Works
Each job in Dusk FSM moves through a series of defined statuses that represent its progress.

Examples include:  
- 🟠 *Scheduled for Field*  
- ⚫ *Dispatched to Field*  
- 🟣 *Start Travel to Job*  
- 🔵 *In Flight*  
- 🟢 *Completed*  
- 🔴 *Rejected*

These statuses are displayed as columns on the **Kanban board**, allowing drag-and-drop transitions.  
Any change made here is reflected instantly across the **Calendar**, **Gantt**, and **Mobile App** views.

![Custom Field Job Statuses](https://help.duskmobile.com/uploads/markdown/20251014-181651-371.png "Custom Field Job Statuses")

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## Updating Status Names
Administrators can rename existing statuses to fit your operational language.

To update a name:
1. Navigate to **Work** from the left-hand menu.  
2. Select the **Kanban** tab at the top of the screen.  
3. View your current job statuses as column headers.  
4. Click to the right of the last letter for each Status to rename it before clicking outside it to automatically Save it.

> 💡 Changes made on the web are automatically synced to the mobile app for field staff.

![Custom Field Job Statuses](https://help.duskmobile.com/uploads/markdown/20251014-181714-548.png "Custom Field Job Statuses")

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> ⚠️ **Note:** Colors are static to maintain platform-wide visual consistency. Only names can be customized.

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## Viewing Statuses on Mobile
Field staff see the same statuses in the **Work, Calendar and Map** tiles of the Dusk FSM mobile app.  
Each job card shows:  
- The **current status** (e.g., *Start Travel to Job*, *In Flight*, *Completed*)  
- Job details such as due date, type, location, and assigned contact

Updating a status in the field will sync automatically back to the web Kanban view.

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**Best Practices**
- Use concise and action-oriented status names (e.g., *Awaiting Approval*, *On Site*, *Work Complete*).  
- Keep the number of statuses manageable for easy visual tracking.  
- Regularly review your workflow to ensure statuses align with your operational stages.

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📚 **Related Articles**

[How to Create Field Service Jobs in Dusk FSM](https://help.duskmobile.com/article/Field-Service-Management/How-to-Create-Field-Service-Jobs-in-Dusk-FSM)
[Setting Up SLAs and Allocated Durations](https://help.duskmobile.com/article/Customers/How-to-Create-and-Send-Service-Level-Agreements-or-SLAs-in-Dusk-FSM)
[Using Gantt and Calendar for Dispatch](https://help.duskmobile.com/article/Field-Service-Management/How-to-use-the-Gantt-View-for-Job-Dispatch-in-Dusk-FSM)
[What does the Kanban View do in Dusk FSM?](https://help.duskmobile.com/article/Field-Service-Management/How-to-Customize-Field-Job-Statuses-in-Dusk-FSM)

Updated on November 28, 2025

How to Customize Field Job Statuses in Dusk FSM

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