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What does the Map tab do in the Dusk FSM?

## 🗺️ Map View in Dusk FSM (Field Service Management)

The Map View is a core capability within **Field Service Management** in Dusk FSM, providing a geographic perspective on how Work is distributed across people and locations.

It helps field service teams understand where work is happening, how resources are positioned, and how location impacts scheduling and dispatch decisions.

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## 🧭 How the Map View Supports Field Service Management

From a Field Service Management perspective, the Map View is used to:

- Visualise Work geographically across regions and service areas
- Understand staff and crew coverage in real time
- Support rapid decision-making for urgent or location-sensitive Work
- Improve coordination between office-based dispatchers and field teams

The Map View operates as part of the **Work** module, where jobs, tickets, and work orders are created, assigned, and completed.

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## 🤖 Intelligent Scheduling Context

The Map View works alongside Dusk FSM’s **AI-driven scheduling engine**, allowing dispatchers to make smarter assignment decisions based on:

- Skills and qualifications
- Shift availability
- Regional alignment
- Current workload capacity

To learn how the AI scheduling engine evaluates these factors:

[How the Dusk FSM AI-Driven Staff and Contractor Scheduler Works](https://help.duskmobile.com/article/Field-Service-Management/How-the-Dusk-FSM-AI-Driven-Staff-and-Contractor-Scheduler-Works)

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## 📌 Where to Learn How to Use the Map View

This page explains **how the Map View fits into Field Service Management**.

For detailed, step-by-step instructions — including filters, map interactions, screenshots, and AI-assisted dispatch — see the Work-specific guide below.

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## 🔗 Related Articles

- [How to Use the Work Map Tab in Dusk FSM](https://help.duskmobile.com/article/Work/How-to-Use-the-Work-Map-Tab-in-Dusk-FSM)
- [What Is Work in the Dusk FSM Platform](https://help.duskmobile.com/article/Work/What-Is-Work-in-the-Dusk-FSM-Platform)
- [How to Use the Work Calendar View in Dusk FSM](https://help.duskmobile.com/article/Work/How-to-Use-the-Work-Calendar-View-in-Dusk-FSM)
- [Configuring Custom Work Statuses](https://help.duskmobile.com/article/Field-Service-Management/How-to-Customize-Field-Job-Statuses-in-Dusk-FSM)

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Updated on December 24, 2025

What does the Map tab do in the Dusk FSM?

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