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Automatically Create Jobs in Dusk FSM from HubSpot Tickets

## 📌 Automatically Create Jobs in Dusk FSM from HubSpot Tickets

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### ❓ Overview

Do your **customers** log support requests or service tickets directly in **HubSpot**?  
With the Dusk FSM integration, you can **automatically create jobs** in Dusk FSM whenever a **HubSpot Ticket status changes** — enabling faster scheduling, dispatch, and resolution.

This allows your customers’ requests to **flow seamlessly** from HubSpot into Dusk FSM, reducing manual effort and keeping your service teams aligned.

📘 **Before you start**:  
First configure contact and ticket syncing — see [Syncing Contacts, Products, Deals, and Tickets](https://help.duskmobile.com/article/Integrations/Syncing-Contacts-Products-Deals-and-Tickets).

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### 🔍 Customer-Oriented Search Scenarios

People often search for **outcome-focused solutions** rather than specific technical features.  
This article solves these common questions:

- *“How do I get my customers’ tickets to create jobs automatically?”*  
- *“How can I see field job updates directly inside HubSpot?”*  
- *“How do I reduce delays between customer requests and dispatching jobs?”*  
- *“How do I keep HubSpot, field staff, and customers in sync?”*  
- *“How can I speed up response times when my customers log support requests?”*

By following this guide, you’ll learn how **Dusk FSM + HubSpot integration** solves these challenges in a **single, automated workflow**.

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### 🔄 How It Works

- **Step 1: Ticket Creation**  
   A customer logs a **new ticket** via HubSpot (e.g. support request, maintenance request).
- **Step 2: Automatic Job Creation**  
   When the HubSpot **Ticket Status** changes (e.g. set to **New**), Dusk FSM automatically creates a corresponding job.
- **Step 3: Scheduling & Dispatch**  
   The job appears as **“Unassigned”** in Dusk FSM and can be assigned and dispatched to the right field team.
- **Step 4: Completion & Sync Back**  
   Once the job is completed in Dusk FSM, the **HubSpot Ticket Status** is automatically updated to **Closed** (or your configured status).

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#### 🔹 Single Task vs. Multi Task Job Creation (Optional - defaults to Single Task)

You can control the type of job created by adding a **custom field** in HubSpot called `Work Type`.  
This allows you to define whether the request creates a **simple one-step job** or a **multi-task project**.

### Field Values:
- **Single Task** → Creates a one-step job *(e.g. inspection, repair)*  
- **Multi Task** → Creates a project job with multiple tasks *(e.g. installation, upgrades)*

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### 🛠️ How to Set Up the Work Type Field

1. In **HubSpot**, open any Ticket and click **View all properties**  
2. Click **Create a new property**  
3. Name the property: **Work Type**  
4. Assign it to the **Ticket Information** group  
5. Set the field type to **Single-line text**  
6. Enable visibility in forms and pop-up bots  
7. Save the property

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### 📝 Add Work Type to the Ticket Form

1. In **HubSpot**, go to **Settings → Tickets**  
2. Click **Customize the ‘Create ticket’ form**  
3. Search for **Work Type** and add it to the form  
4. Save your changes

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### 🔄 Example Ticket Automation Flow

1. A **customer** submits a new ticket in HubSpot  
2. Ticket status changes to **New**  
3. **Dusk FSM** automatically receives the job and queues it as **“Unassigned”**  
4. Scheduler **assigns and dispatches** the job  
5. Field staff complete the work  
6. **HubSpot Ticket Status** automatically updates to **Closed**

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### 🎯 Why This Matters for Your Customers

- **Faster Service Turnaround** → Jobs are created instantly when tickets arrive  
- **Improved Visibility** → Customers and staff see real-time updates in HubSpot  
- **Fewer Manual Steps** → No need to duplicate information between systems  
- **Seamless Experience** → Connects your customers, support teams, and field staff in one workflow

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### 📎 Related Articles

- [Syncing Contacts, Products, Deals, and Tickets](https://help.duskmobile.com/article/Integrations/Syncing-Contacts-Products-Deals-and-Tickets)  
- [Dispatching Field Jobs from Dusk FSM](https://help.duskmobile.com/article/Integrations/Dispatching-Field-Jobs-from-Dusk-FSM)

Updated on September 10, 2025

Automatically Create Jobs in Dusk FSM from HubSpot Tickets

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