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Dusk FSM Verizon Connect Integration Guide

# 📌 How to Connect Dusk FSM to Verizon Connect: Full Integration Guide
Looking to streamline your vehicle tracking, crew assignment, and field service dispatch workflows? The Dusk FSM integration with Verizon Connect Reveal lets your operations team bridge job scheduling and vehicle logistics in real time—all within one platform.

## 🔌 What Does the Dusk FSM and Verizon Connect Integration Do?
This integration enables your team to:

- View and select available vehicles from your Verizon Connect fleet directly within Dusk FSM.

- Dynamically create crews in the field by associating workers with vehicles.

- Reflect real-time crew composition and vehicle assignment in the Dusk FSM scheduling view.

- Automatically update scheduling and dispatch interfaces when crews log out or complete jobs.

- Enhance fleet visibility for dispatchers without needing to switch platforms.

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## 🚚 Key Use Cases for Verizon Connect + Dusk FSM
### 📍 Real-Time Vehicle Assignment
Field technicians can choose from a list of connected vehicles when beginning their shift or job.

Selection is dynamically updated in Dusk FSM to reflect which vehicle and technician are working together.

### 👷 Dynamic Crew Management
By combining Verizon Connect vehicle data with Dusk FSM personnel records, the system can create crews on the fly.

This is especially useful for businesses that rotate staff or manage varying team structures daily.

### 📅 Smart Dispatching and Scheduling
As vehicles and crews are selected, your dispatchers can see updated availability instantly.

Schedulers get real-time insights into where crews are, which vehicles they’re using, and when they’ll become available again.

### ✅ Auto-Logout and Crew Release
Once work is completed and the technician logs out, crew and vehicle status are automatically cleared.

This keeps your dispatch board clean and accurate, avoiding double-booking or dispatch conflicts.

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## ⚙️ How to Set Up the Integration
Note: Integration must be enabled by your Dusk FSM administrator. Please contact your Customer Success Manager if you don’t see Verizon Connect in your system settings.

### Step-by-Step:
1. Go to System Settings → General in Dusk FSM.

3. Click New Integration and select Verizon Connect Reveal.

5. Authenticate with your Verizon Connect credentials.

7. Choose which vehicle data fields you want to sync into Dusk FSM (e.g. Vehicle ID, Driver, GPS status).

9. Save your configuration and test the connection.

Once connected, your available vehicle list will appear in the Dusk FSM Field App vehicle selector and Scheduler dispatch views.

## 🔍 Frequently Asked Questions
**❓Do I need a Verizon Connect account?**
Yes. You must have an active Verizon Connect Reveal account with API access enabled.

**❓Can technicians select vehicles in the mobile app?**
Yes. When the integration is active, a vehicle selection dropdown appears in the mobile interface.

**❓Can I track vehicles in real time from Dusk FSM?**
While real-time vehicle tracking happens in Verizon Connect Reveal, Dusk FSM syncs key metadata (vehicle selection, crew, location, availability) to enhance scheduling accuracy and display that information on the Dusk FSM map.

**❓What happens when work is completed?**
The system can be configured to automatically log out the crew or for the crew to log out manually, releasing both the vehicle and assigned personnel from the active schedule.

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### 🔗 Want to Learn More?
We’re here to help you configure and optimize your Verizon Connect + Dusk FSM integration.
Reach out to our team or access more documentation via your Customer Success Manager.

Updated on May 22, 2025

Dusk FSM Verizon Connect Integration Guide

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