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Frequently Asked Questions about Dusk FSM and HubSpot Integration

## 🧠 Frequently Asked Questions about Dusk FSM and HubSpot Integration

### **Q: What is the most common use case for the Dusk FSM + HubSpot integration?**

Automating job creation when a deal is marked as Closed Won or in Service Hub, when a Ticket is New, syncing new contacts or materials, and visualizing your pipeline directly in Dusk FSM.

**Learn more:**

* [HubSpot Integration Overview](https://help.duskmobile.com/article/Integrations/HubSpot-and-Dusk-FSM-Integration-Overview)
* [Syncing Contacts, Products, Deals, and Tickets](https://help.duskmobile.com/article/Integrations/Syncing-Contacts-Products-Deals-and-Tickets)

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### **Q: Does Dusk FSM integrate with HubSpot?**

Yes. Dusk FSM integrates with HubSpot to support HubSpot-led workflows while keeping HubSpot as the system of record.

**Learn more:**

* [HubSpot Integration Overview](https://help.duskmobile.com/article/Integrations/HubSpot-and-Dusk-FSM-Integration-Overview)

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### **Q: How tightly does Dusk FSM integrate with HubSpot in real-world use?**

Dusk FSM is designed to support HubSpot-led workflows, but how tightly it integrates depends on your operational model (Tickets vs Deals intake, dispatching approach, technician workflows, reporting needs). A demo is the best way to confirm the exact object and field syncing for your setup.

**Learn more:**

* [HubSpot Integration Overview](https://help.duskmobile.com/article/Integrations/HubSpot-and-Dusk-FSM-Integration-Overview)

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### **Q: Can dispatch be done inside HubSpot?**

Yes. Some customers dispatch work inside HubSpot using the Dusk FSM App Card, while others push unassigned work into Dusk FSM and dispatch from there. The best approach depends on whether you have a dedicated dispatch function.

**Learn more:**

* [Add the Job Dispatch App Card](https://help.duskmobile.com/article/Integrations/How-to-Add-the-Dusk-FSM-Job-Dispatch-App-Card-to-HubSpot-Deals-and-Tickets)
* [Using CRM App Cards in HubSpot](https://help.duskmobile.com/article/Integrations/Using-CRM-App-Cards-in-HubSpot)
* [Add the Job Summary App Card](https://help.duskmobile.com/article/Integrations/How-to-Add-the-Dusk-FSM-Job-Summary-App-Card-to-HubSpot-Deals)

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### **Q: Do I need a specific HubSpot tier for Dusk FSM to work?**

No. Dusk FSM does not depend on HubSpot tiers. Dusk FSM has its own plan tiers that are independent of HubSpot.

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### **Q: Are any HubSpot add-ons, custom objects, or paid tiers required?**

No. Dusk FSM functionality does not depend on HubSpot tiers.

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### **Q: What HubSpot configuration is required for Dusk FSM to function optimally?**

There isn’t one required setup, but a strong HubSpot-first deployment typically includes:

* A clear intake workflow for how work is created and progresses
* The right operational properties (service type, urgency, location, etc.)
* Lifecycle stages that support your reporting needs

We can recommend a minimal and scalable configuration once we understand your HubSpot structure and workflow.

**Learn more:**

* [HubSpot Integration Setup Guide](https://help.duskmobile.com/article/Integrations/Dusk-FSM-HubSpot-Integration-Setup-Guide)
* [Connecting HubSpot to Dusk FSM](https://help.duskmobile.com/article/Integrations/Connecting-HubSpot-to-Dusk-FSM)

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### **Q: Can I control which contacts or products are synced?**

Yes. You can search, filter, and choose exactly which ones you want to sync.

**Learn more:**

* [Syncing Contacts, Products, Deals, and Tickets](https://help.duskmobile.com/article/Integrations/Syncing-Contacts-Products-Deals-and-Tickets)
* [Syncing HubSpot Products](https://help.duskmobile.com/article/Integrations/Syncing-HubSpot-Products-with-Dusk-FSM)

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### **Q: What HubSpot data is read only in Dusk FSM?**

Some HubSpot data is read only in Dusk FSM. These are typically custom objects for Deals, Tickets, Contacts. These fields can be displayed within Dusk FSM Customers and Dusk FSM Field Forms.

**Learn more:**

* [Previewing HubSpot Deals in Dusk FSM](https://help.duskmobile.com/article/Integrations/Previewing-HubSpot-Deals-in-Dusk-FSM)
* [Using HubSpot Custom Objects in Forms](https://help.duskmobile.com/article/Integrations/Using-HubSpot-Custom-Objects-in-Dusk-FSM-Forms)
* [Why Fields Do Not Appear on Some Customer Records](https://help.duskmobile.com/article/Integrations/Why-HubSpot-Fields-Do-Not-Appear-on-Some-Customer-Records)

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### **Q: What HubSpot data is bi-directional in Dusk FSM?**

Specific objects from Deals and Tickets can sync into Dusk FSM Jobs, and Contacts can sync into Dusk FSM Customers. These sync paths are bi-directional.

**Learn more:**

* [Syncing Contacts, Products, Deals, and Tickets](https://help.duskmobile.com/article/Integrations/Syncing-Contacts-Products-Deals-and-Tickets)
* [Automatically Create Jobs from HubSpot Deals](https://help.duskmobile.com/article/Integrations/Automatically-Create-Jobs-from-HubSpot-Deals)
* [Automatically Create Jobs from HubSpot Tickets](https://help.duskmobile.com/article/Integrations/Automatically-Create-Jobs-in-Dusk-FSM-from-HubSpot-Tickets)

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### **Q: Does Dusk FSM push data back to HubSpot?**

Yes for Deal Stages and Ticket Statuses. Contacts and Products are only updated if HubSpot is not marked as the source of truth. If it is, changes flow one-way into Dusk FSM only. This is a tick box option on the HubSpot configuration screen in Dusk FSM.

**Learn more:**

* [Syncing Contacts, Products, Deals, and Tickets](https://help.duskmobile.com/article/Integrations/Syncing-Contacts-Products-Deals-and-Tickets)

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### **Q: Can I preview HubSpot data in forms without editing it?**

Absolutely. The integration supports read-only custom property fields in forms built within Dusk FSM. This is the same for Custom Objects in Dusk FSM Customers.

**Learn more:**

* [Using HubSpot Custom Objects in Forms](https://help.duskmobile.com/article/Integrations/Using-HubSpot-Custom-Objects-in-Dusk-FSM-Forms)

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### **Q: Will Dusk FSM activity appear in HubSpot?**

Yes. If a customer creates a Ticket in HubSpot and it creates a Job in Dusk FSM, the activity is linked to that Contact and can be viewed in HubSpot in the Activity feed.

**Learn more:**

* [Using CRM App Cards in HubSpot](https://help.duskmobile.com/article/Integrations/Using-CRM-App-Cards-in-HubSpot)

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### **Q: Does Dusk FSM use HubSpot tracking cookies?**

No. Activity linking between HubSpot and Dusk FSM is done using the HubSpot Contact ID, not tracking cookies.

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### **Q: Does Dusk FSM support customer-facing online scheduling embedded into a HubSpot website?**

No. Dusk FSM does not offer embedded customer-facing online scheduling on HubSpot today.

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### **Q: How can customers request work if we use HubSpot?**

Customers can request work by creating a Ticket in HubSpot. That Ticket can automatically create an unassigned Job in Dusk FSM for dispatch.

**Learn more:**

* [Automatically Create Jobs from HubSpot Tickets](https://help.duskmobile.com/article/Integrations/Automatically-Create-Jobs-in-Dusk-FSM-from-HubSpot-Tickets)

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### **Q: Does Dusk FSM provide AI CSR or AI call handling?**

No. Dusk FSM does not provide AI CSR or AI call handling today. If you use an AI call-handling vendor, we can discuss how outcomes could flow into HubSpot and Dusk FSM.

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### **Q: Does Dusk provide implementation support for HubSpot-first teams?**

Yes. Dusk provides implementation support, and the scope depends on rollout complexity. Support can include:

* Initial platform configuration
* Guidance on HubSpot properties and workflow structure
* Aligning HubSpot and Dusk FSM into an end-to-end dispatch and service workflow

We’ll also be clear about what’s included in onboarding vs what requires a more structured implementation package.

**Learn more:**

* [HubSpot Integration Setup Guide](https://help.duskmobile.com/article/Integrations/Dusk-FSM-HubSpot-Integration-Setup-Guide)

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### **Q: Where can I learn more about Dusk FSM HubSpot functionality?**

You can explore our HubSpot functionality using our YouTube playlist:

* [Dusk FSM HubSpot YouTube Playlist](https://www.youtube.com/playlist?list=PLebhTp_KgyRfLsfIne32uOXQX-wfyZj9z)

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## 📌 Related Articles

* [HubSpot and Dusk FSM Integration Overview](https://help.duskmobile.com/article/Integrations/HubSpot-and-Dusk-FSM-Integration-Overview)
* [Dusk FSM HubSpot Integration Setup Guide](https://help.duskmobile.com/article/Integrations/Dusk-FSM-HubSpot-Integration-Setup-Guide)
* [Syncing Contacts, Products, Deals, and Tickets](https://help.duskmobile.com/article/Integrations/Syncing-Contacts-Products-Deals-and-Tickets)
* [Automatically Create Jobs from HubSpot Deals](https://help.duskmobile.com/article/Integrations/Automatically-Create-Jobs-from-HubSpot-Deals)
* [How to Add the Dusk FSM Job Dispatch App Card to HubSpot Deals and Tickets](https://help.duskmobile.com/article/Integrations/How-to-Add-the-Dusk-FSM-Job-Dispatch-App-Card-to-HubSpot-Deals-and-Tickets)

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Updated on January 08, 2026

Frequently Asked Questions about Dusk FSM and HubSpot Integration

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