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Why HubSpot Fields Do Not Appear on Some Customer Records

# 📌 Why Can’t I See HubSpot Custom Fields on Some Customers?
**Applies to:** Dusk FSM + HubSpot Integration
**User Role(s):** Admin, Operations Manager, CRM Administrator
**Last Updated:** May 2025

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###  🧩 Summary
If you're expecting to see custom HubSpot fields at the Customer level in Dusk FSM but some Customers appear to be missing these fields, the most likely reason is that the Customer has not yet been synchronized with HubSpot.

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### 🔍 How It Works
When you integrate Dusk FSM with HubSpot, additional fields—such as industry, lifecycle stage, or custom properties—can be made visible at the Customer level. These are pulled directly from HubSpot Custom Objects or Properties.

However, these additional fields will only appear if the Customer record in Dusk FSM has been successfully synchronized with HubSpot.

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### ✅ Synchronized Customers
If a Customer is synced with HubSpot, you will:

See additional custom fields on the Customer record.

Be able to view and edit HubSpot-linked fields (based on permissions).

Benefit from real-time updates between Dusk FSM and HubSpot.

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### ❌ Unsynchronized Customers
If a Customer is not synced with HubSpot:

You will not see any HubSpot-specific fields on the Customer record.

The record remains a Dusk FSM-only entity.

Custom fields will be hidden to avoid confusion or errors.

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### 🔁 How to Sync a Customer with HubSpot
To ensure HubSpot fields appear:

Navigate to the desired Customer record in Dusk FSM.

Click “Synchronize with HubSpot” or check if it’s already linked (you may see a HubSpot icon or status indicator).

Once synchronization completes, refresh the Customer view. The additional fields should now appear.

Tip: For bulk syncing or automation setup, contact your system administrator or reach out to Dusk Support.

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### 🚫 Common Questions
**Q: Can I see the HubSpot fields on a new Customer I just created in Dusk FSM?**
A: No. This is for HubSpot Contacts being synced with the Dusk FSM only.

**Q: Why don’t I see the HubSpot Refresh button?**
A: Your user role may not have permission to initiate synchronization. Please contact your admin.

**Q: Can I force all Customers to sync automatically?**
A: This depends on your integration settings. Your administrator can configure automatic sync rules or workflows.

**🛠 Need Help?**
If you're unsure whether a Customer has been synced or you're experiencing issues with field visibility, our support team is here to help.

📧 Email: support@duskmobile.com

Updated on May 21, 2025

Why HubSpot Fields Do Not Appear on Some Customer Records

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