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Optimization Levels in Dusk FSM

Optimization Levels in Dusk FSM From Smart Assignment to Full Automation

## 🧠 Optimization Stages in Dusk FSM From Smart Assignment to Full Automation

Dusk FSM includes a powerful, built-in optimization engine designed to support field service operations of all sizes. Whether you're allocating a handful of jobs or managing hundreds across shifting priorities, Dusk FSM provides **three stages of optimization**—each designed for different scheduling needs.

This article explains what each stage does and how to use them effectively.

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### 📘 What Is Optimization in Dusk FSM?

Optimization in Dusk FSM refers to the system’s automated logic that:

* Assigns the right **staff or contractor** to each job
* Recommends the most **efficient job sequence** for the day
* Dynamically adjusts job orders and assignments based on real-time conditions

The Dusk FSM engine applies business rules such as region, shift, skills, SLA targets, and more. You can also enhance route sequencing with optional support from **Graphhopper**, a third-party routing service that can be enabled if needed.

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## 🔹 Stage 1: Job Summary → Optimize Now

This is the **quickest optimization tool** for reassignment of unallocated jobs.

**How it works:**

* ✅ **Always uses the Dusk FSM Greedy Engine** for a first-pass allocation
* ❌ **Does not use routing services** unless system config is updated
* ❌ **Does not apply sliders or weights** from Settings
* ✅ Uses basic filters: **Date Range**, **Staff**, **Region**, etc.

**Purpose:**
Designed for fast reassignment of jobs without needing to open each one. Great for cleaning up unallocated work efficiently.

> 🔍 *Where It Appears*: Job Summary screen
> 📱 *Mobile Impact*: Assigned jobs become immediately visible in staff schedules

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## 🔹 Stage 2: Schedule Optimizer (Daily Route Optimization)

This stage is used to optimize **daily job order and assignments** in bulk.

**How it works:**

* ✅ Begins with the **Dusk FSM Greedy Engine** to identify best-fit staff
* ⚙️ **Optionally uses routing** (via Graphhopper) if enabled
* ✅ Applies all available **sliders and weights** from the Optimization Settings screen:

* Distance
  * Skill Match
  * Shift Adherence
  * Region preferences
  * Start policy preferences

> 🔧 *Graphhopper is an optional paid add-on* used only to enhance route order after jobs are allocated.

**Purpose:**
Builds a smart daily plan that balances business rules and logistics. Optimized job order is sent directly to the staff or contractor via the mobile app.

> 📍 *Example*: A technician receives an optimized job sequence that minimizes travel between sites.

> 🛠️ *Use Case*: Day-ahead scheduling for field teams across multiple service zones.

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## 🔹 Stage 3: Dynamic Optimizer (Live Optimization)

This is Dusk FSM’s **real-time optimization engine**, built for agility in the field.

**How it works:**

* ❌ Does not use the Greedy Engine
* ✅ **Continuously re-optimizes based on live conditions**
* ⚙️ May apply a limited set of sliders (e.g., distance bias)
* 📡 Can optionally incorporate routing updates if Graphhopper is enabled

> ⚠️ *Graphhopper is required for advanced routing recalculations but is not necessary for general real-time logic.*

**Purpose:**
Dynamically adjusts job sequence and allocation as shifts unfold—based on technician availability, delays, or priority changes.

> 📱 *Mobile Impact*: Updated schedules are pushed instantly to field users.

> ✨ *Benefit*: Keeps operations fluid and efficient, even in changing environments.

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## ✅ Summary Table

| Stage | Optimization Type        | Uses Dusk FSM Engine | Uses Optional Routing     | Uses Sliders | Purpose                                   |
| ----- | ------------------------ | -------------------- | ------------------------- | ------------ | ----------------------------------------- |
| 1     | Job Summary Optimize Now | ✔️ Yes (Greedy only) | ❌ No (unless enabled)     | ❌ No         | Fast reassignment of unallocated jobs     |
| 2     | Schedule Optimizer       | ✔️ Yes               | ⚙️ Optional (Graphhopper) | ✔️ All       | Daily planning and routing                |
| 3     | Dynamic Optimizer        | ✔️ Yes               | ⚙️ Optional (Graphhopper) | ⚙️ Subset    | Real-time adjustment during active shifts |

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## 🚀 Next Steps

You can now explore configuration guides for each optimization stage:

* [How to Configure Job Summary Optimize Now](#)
* [How to Configure Schedule Optimizer (Daily Route Optimization)](#)
* [How to Configure Dynamic Optimizer (Live Optimization)](#)

Additional resources:

* [How to Assign the Best Staff](https://help.duskmobile.com/article/Personnel/How-Do-the-Staff-Business-Rules-Work-in-Dusk-FSM)
* [Understanding SLA Setup](https://help.duskmobile.com/article/Customers/How-to-Create-and-Send-Service-Level-Agreements-or-SLAs-in-Dusk-FSM)
* [How the Dusk FSM AI Driven Scheduler Works](https://help.duskmobile.com/article/Field-Service-Management/How-the-Dusk-FSM-AI-Driven-Staff-and-Contractor-Scheduler-Works)

Need help tuning your optimization rules or enabling real-time features? Click **Contact Support** at the top of the Knowledge Base.

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Updated on November 17, 2025

Optimization Levels in Dusk FSM From Smart Assignment to Full Automation

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