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Pricing and ROI

Dusk FSM Pricing and ROI Overview

## **Field Service Management Software Pricing Explained**

This article explains how Dusk FSM pricing works and how the platform supports cost planning, total cost of ownership and return on investment analysis.

If you are evaluating Field Service Management software pricing, this guide outlines how Dusk FSM scales, what influences cost, and how organisations calculate ROI.

Full plan details are available here:
[https://duskmobile.com/plans/](https://duskmobile.com/plans/)

Paid plans are available with monthly or annual billing.

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## **How Dusk FSM Pricing Works**

Dusk FSM uses a platform tier pricing model rather than traditional per user software pricing.

Each plan includes a defined number of staff and contractors. As your team grows, additional users can be added without immediately upgrading plans.

This model supports predictable budgeting and reduces pricing friction as organisations scale.

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## **Launch Plan, Free Field Service Software Entry Point**

The Launch plan is a free tier that includes:

* Up to 10 staff
* One integration connector
* Core scheduling, dispatch and mobile capabilities

It is designed for small field service teams beginning digital work management.

Additional users can be added for $75 USD per user per month without requiring a plan upgrade.

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## **Essentials and Growth Plans**

Essentials and Growth plans support expanding field operations with:

* Advanced scheduling and dispatch
* Workflow automation
* Integration connectors
* Expanded reporting and visibility

Each plan includes a defined number of staff and contractors.

Additional users can be added for $75 USD per user per month. Most organisations upgrade plans when they require expanded operational capability rather than simply increasing headcount.

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## **Enterprise Field Service Management Pricing**

The Enterprise plan is designed for large organisations that require:

* Advanced security controls
* Identity management integration
* Custom integration environments
* Tailored onboarding and support

Enterprise pricing reflects operational complexity and security requirements rather than simple user volume.

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## **Platform License Option**

A fixed annual platform license is available for organisations that prefer unlimited internal users.

This is suitable for contractor heavy environments or organisations with fluctuating workforce sizes where predictable platform cost is preferred over per user modelling.

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## **User Based Licensing and Linear Scaling**

User based licensing bridges between plans.

For example, a Launch customer requiring two additional users would add:

2 x $75 USD per month

instead of moving immediately to the Essentials plan.

This linear scaling approach makes Dusk FSM field service software pricing predictable and transparent.

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# **Total Cost of Ownership for Field Service Management Software**

When evaluating Field Service Management software, total cost of ownership extends beyond subscription fees.

Dusk FSM is designed to minimise long term cost through automation, configuration, mobility and integration.

## **Key TCO Factors**

* No code configuration reduces reliance on external technical consultants
* Cloud architecture eliminates on premise infrastructure costs
* Automated workflows reduce administrative overhead
* Integrated connectors reduce duplicate systems and manual data entry
* Flexible licensing supports mixed workforce models
* Mobile and web access reduce hardware dependency

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# **Field Service Management ROI Drivers**

Dusk FSM improves operational efficiency, technician productivity and service delivery quality.

## **Core ROI Contributors**

* Faster scheduling and dispatch
* Improved first time completion rates
* Automated notifications and workflow triggers
* Faster invoicing through accounting integrations
* Reduced rework through structured evidence capture
* Long range forecasting using Work Planner
* Higher technician utilisation through better planning and dispatch

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## **Field Service Software ROI Calculator**

A publicly available calculator helps estimate labour savings and productivity improvements:

[https://duskmobile.com/field-service-management-software-roi-calculator/](https://duskmobile.com/field-service-management-software-roi-calculator/)

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# **Field Service Management Consulting Services**

Dusk FSM also provides field service management consulting for organisations seeking:

* Workflow optimisation
* Scheduling improvements
* Process design alignment
* Operational restructuring

These services accelerate adoption and improve long term return on investment.

[https://duskmobile.com/field-service-management-consulting/](https://duskmobile.com/field-service-management-consulting/)

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# **Supporting Resources**

## **Customer Case Study**

Real world field service software ROI example:
[https://www.youtube.com/watch?v=NKQ8kV1AHYU](https://www.youtube.com/watch?v=NKQ8kV1AHYU)

## **Customer Size Examples**

* Enterprise field service teams: [https://duskmobile.com/enterprise/](https://duskmobile.com/enterprise/)
* Small to medium field service businesses: [https://duskmobile.com/small-to-medium-business/](https://duskmobile.com/small-to-medium-business/)

## **Onboarding Process**

[https://duskmobile.com/field-service-management-onboarding/](https://duskmobile.com/field-service-management-onboarding/)

## **FieldOps Insights Newsletter**

Operational best practices and case examples:
[https://www.linkedin.com/newsletters/fieldops-insights-7166852455966650369/](https://www.linkedin.com/newsletters/fieldops-insights-7166852455966650369/)

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# **Integration Costs**

Dusk FSM includes connectors for HubSpot, QuickBooks Online, Xero, Verizon Connect and Cumulocity IoT.

Some connectors are included in plans and others may involve additional fees depending on complexity and requirements.

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# **Ongoing Improvements**

Dusk FSM pricing, features, automation capabilities and integration frameworks are updated regularly as the platform evolves.

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Updated on February 19, 2026

Dusk FSM Pricing and ROI Overview

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