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Audit Logs in Dusk FSM Overview

## 🛡️ Audit Logs in Dusk FSM Overview

### 📝 Overview  
Dusk FSM includes multiple audit and activity logs across the platform.  
These logs help you **track user actions**, **validate automation**, **monitor communication**, and **ensure compliance** across your field operations.

This article provides a **single index** of all audit-capable features in Dusk FSM and links to their detailed guides.

Use this page whenever you need to:
- Investigate changes  
- Troubleshoot schedule or workflow behavior  
- Verify notifications  
- Track staff or system actions  
- Maintain compliance and transparency

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## 📂 Audit Log Categories in Dusk FSM

Below is a complete list of all current audit log locations, grouped by module.

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## 🧾 1. Forms Audit Logs  
View who accessed a form, edited it, updated data, or triggered form actions.

**Path:**  
> **Operations → Forms → Form Builder → Forms → View Audit Log**

**What you can track:**  
- Form accesses  
- Form updates  
- Data updates  
- Per-user activity history  
- Links to view affected form data

🔗 **Article:**  
**How to View Form Audit Logs in Dusk FSM**  
https://help.duskmobile.com/article/Forms/How-to-View-Form-Audit-Logs-in-Dusk-FSM

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## 🕒 2. Job Audit Logs  
See every status change inside a job, including timestamps and who performed the action.

**Path:**  
> **Work → open any Job → Audit Log (clock icon)**

**Examples logged:**  
- Unassigned → Scheduled  
- Scheduled → Dispatched  
- Acknowledged → In Field  
- On Hold  
- Completed

🔗 **Article:**  
**How to View Audit Timestamps Within a Job**  
https://help.duskmobile.com/article/Field-Service-Management/How-to-View-Audit-Timestamps-Within-a-Job-in-Dusk-FSM

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## 🔄 3. Workflow Automation Execution Logs  
Logs every execution of a workflow — including triggered actions, success/failure, and timestamps.

**Path:**  
> **Workflow Automation → Workflows → View Execution Logs (clock arrow icon)**

**Tracks:**  
- Email/SMS sends  
- Field updates  
- Condition branches  
- Failures and reasons  
- Exact execution order

🔗 **Article:**  
**How to View Workflow Automation Execution Logs in Dusk FSM**  
https://help.duskmobile.com/article/Workflow-Automation/How-to-View-Workflow-Automation-Execution-Logs-in-Dusk-FSM

---

## 📊 4. Optimization Audit & History  
Shows a chronological list of optimization actions affecting job assignment and routing.

**Path:**  
> **Admin → Optimization → Audit & History**

**Tracks:**  
- Jobs optimised  
- Staff added or removed  
- Technician selection  
- Manual changes during scheduling  
- Time of each update

🔗 **Article:**  
**How to Use the Audit & History Screen in the Dusk FSM Optimizer**  
https://help.duskmobile.com/article/Optimization-Levels-in-Dusk-FSM/How-to-Use-the-Audit-and-History-Screen-in-the-Dusk-FSM-Optimizer

---

## 📩 5. SMS Communication Logs  
Audits every outgoing SMS sent from your Dusk FSM instance.

**Path:**  
> **Admin → Communications → SMS Logs**

**Tracks:**  
- Recipient  
- Message content  
- Delivery status  
- Timestamp  
- Related workflows or triggers

🔗 **Article:**  
**What Does the SMS Logs Functionality Do in the Dusk FSM?**  
https://help.duskmobile.com/article/Communications/What-Does-the-SMS-Logs-Functionality-Do-in-the-Dusk-FSM

---

## 📰 6. News Read Tracking (Activity Log)  
Not a system-level audit, but useful to track who has viewed a News item.

**Path:**  
> **News → (open an article) → View Read History**

🔗 **Article:**  
**How to Use the News Functionality in Dusk FSM**  
https://help.duskmobile.com/article/News/How-to-Use-the-News-Functionality-in-Dusk-FSM

---

## 🧠 When Should You Use Audit Logs?  
Audit logs are essential for:

- Troubleshooting unexpected workflow behavior  
- Verifying a job’s timeline or staff activity  
- Checking if automated notifications were delivered  
- Reviewing scheduling decisions and optimization behavior  
- Investigating data discrepancies  
- Ensuring compliance and audit readiness

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## 📌 Summary Table of All Audit Log Locations

| Area | Location | Article |
|------|----------|---------|
| **Forms Audit Log** | Operations → Forms → Form Builder | How to View Form Audit Logs |
| **Job Audit Log** | Work → Job → Audit Log | Job Audit Log Article |
| **Workflow Execution Logs** | Workflow Automation → Workflows | Automation Logs Article |
| **Optimization Audit & History** | Work Planner → Optimization | Schedule Optimization Audit Article |
| **SMS Logs** | Admin → Communications | SMS Logs Article |
| **News Read History** | News | News Functionality Article |

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### 📬 Need help?  
If you’re unsure which audit log to check, or need a deeper investigation into system activity, contact **Dusk Mobile Support** or your **Customer Success Manager**.

Updated on November 21, 2025

Audit Logs in Dusk FSM Overview

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