Home
Work

What Is Work in the Dusk FSM Platform?

## 📌 What Is Work in the Dusk FSM Platform?

In Dusk FSM, **Work** represents any task, job, or project your business performs, whether in the office or out in the field. Work is the core module used to plan, schedule, dispatch, and complete operational activities across your team.

Work can be used for:

* A **single field job**, such as an inspection, audit, service call, or support ticket
* A **multi-step project**, where multiple tasks are grouped together under one work item

This gives you one unified system to manage everything from quick service work through to long-running delivery programs.

---

## ✅ Work Includes Two Types of Work

The Work module includes two distinct work types, depending on how complex the work is.

---

### 🔹 Single Task Work (Field Jobs)

**Single Task Work** is designed for individual pieces of field work. This is the most common format for day-to-day field operations.

Use Single Task Work when you need to:

* dispatch one job to one person or crew
* capture data in the field using a Form or Task
* schedule and track work using Calendar, Gantt, or Map views
* complete work through the mobile app

👉 Start here:

* [How to Create Work in Dusk FSM](https://help.duskmobile.com/article/Work/How-to-Create-Work-in-Dusk-FSM)

---

### 🔹 Multi Task Work (Projects)

**Multi Task Work** is designed for more complex work that includes multiple tasks, stakeholders, and timelines. Multi Task Work is often used for delivery programs, construction projects, maintenance programs, or staged work.

Use Multi Task Work when you need to:

* group multiple tasks under one work item
* manage dependencies, risks, change requests, and budgets
* assign different tasks to different teams, inlcuding to the field
* track progress across phases or milestones

👉 Start here:

* [How to View and Create Multi Task Work in Dusk FSM](https://help.duskmobile.com/article/Project-Management/How-to-View-and-Create-Multi-Task-Work-in-Dusk-FSM)

---

## 🛠️ Customizing the Work Module Name

To match industry terminology and improve adoption, Dusk FSM allows you to **rename the Work module** to align with how your team talks about work.

Common options include:

* Work (default)
* Jobs
* Tickets
* Work Orders
* Projects

This helps teams use familiar language while keeping the platform consistent underneath.

---

## 🔧 How to Rename the Work Module

To update the name of the Work module:

1. Go to **Admin > System Settings > General > Module Name**
2. Select your preferred term from the dropdown
3. Click **Save** (located just behind the dropdown)

Your platform will immediately reflect the updated name across menus, screens, and mobile apps.

![How to rename Work in Dusk FSM](https://help.duskmobile.com/uploads/markdown/20250722-152330-423.png "How to rename Work in Dusk FSM")

---

## ✅ Why It Matters

Structuring Work into Single Task and Multi Task formats helps your team:

* use the right tool for the right job
* keep field execution simple and repeatable
* scale into projects without leaving the Work module
* maintain consistency across scheduling, mobile workflows, and reporting

This improves adoption, training speed, and operational clarity for both office and field staff.

---

## 🔗 Related Articles

* [How to Create Work in Dusk FSM](https://help.duskmobile.com/article/Work/How-to-Create-Work-in-Dusk-FSM)
* [How to Use the Work Calendar View in Dusk FSM](https://help.duskmobile.com/article/Work/How-to-Use-the-Work-Calendar-View-in-Dusk-FSM)
* [How Do I Use the Gantt View in the Dusk FSM?](https://help.duskmobile.com/article/Work/How-Do-I-Use-the-Gantt-View-in-the-Dusk-FSM)
* [How to View and Create Multi Task Work in Dusk FSM](https://help.duskmobile.com/article/Project-Management/How-Can-I-View-and-Create-Projects-in-Dusk-FSM)
* [Frequently Asked Questions About Multi Task Work](https://help.duskmobile.com/article/Project-Management/Frequently-Asked-Questions-About-Project-Management)

---

If you want, next I can help you tighten the **Multi Task Work pillar article** so it mirrors this same structure (clear definition, when to use it, key tabs, then next-step links).

Updated on December 24, 2025

What Is Work in the Dusk FSM Platform?

Need Support?

Error

Delete Article