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What is a Work Type in Dusk FSM and how do I set one up?

## ⚙️ What Is a Work Type in Dusk FSM and How Do I Set One Up?

A **Work Type** is a bundle of forms and settings that define how a specific type of Work is created and managed in Dusk FSM. It helps standardize processes, automate field requirements, and ensure consistency across your jobs or projects.

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### 🧭 How to Create a Work Type

1. Go to **Form Builder → Settings**  
2. Select an existing **Form** from the dropdown list

![What is a Work Type in Dusk FSM](https://help.duskmobile.com/uploads/markdown/20251030-164320-414.png "What is a Work Type in Dusk FSM")

### 🪜 Configure the Work Type

- **Enter a Name** for the Work Type — this is what you’ll choose from the dropdown when creating Work  
- **Attach Additional Forms**, such as safety checklists required for field completion  
- **Assign to Customers** if this Work Type applies to specific clients  
- **Set Defaults** like **Allocated Time**, which will auto-calculate during scheduling  
- **Enable Show Description** (tickbox) to add extra scheduling information  
- **Attach SLAs** for standardized service expectations (e.g., *Solar Repair Request* = Medium priority, 4-hour response, 8-hour resolution).  
  👉 [Read how to create and send SLAs in Dusk FSM](https://help.duskmobile.com/article/Customers/How-to-Create-and-Send-Service-Level-Agreements-or-SLAs-in-Dusk-FSM)

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### ☀️ Example: Solar Site Visit

This example shows the Work Type **Solar Site Visit**.  
Behind this Work Type are two forms for field staff to complete:  
- **Solar Service Install**  
- **JSEA**

![How do I create a Work Type in Dusk FSM](https://help.duskmobile.com/uploads/markdown/20251030-164347-633.png "How do I create a Work Type in Dusk FSM")

When scheduling, the Work Type name (e.g., **Solar Site Visit**) will appear, along with its associated forms for completion in the field.

![How to use a Work Type in Dusk FSM](https://help.duskmobile.com/uploads/markdown/20251030-165406-543.png "How to use a Work Type in Dusk FSM")

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## 🔗 Related Articles

- [How to Create Forms in Dusk FSM](https://help.duskmobile.com/topic/Forms)
- [How to Create Field Service Jobs in Dusk FSM](https://help.duskmobile.com/article/Field-Service-Management/Creating-Work-in-Dusk-FSM)
- [How to Use the Work Calendar View in Dusk FSM](https://help.duskmobile.com/article/Work/How-to-Use-the-Work-Calendar-View-in-Dusk-FSM)

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Updated on September 05, 2026

What is a Work Type in Dusk FSM and how do I set one up?

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